*join a team recognized for leadership, innovation and diversity*:
this role is the primary liaison between the hubs and other supporting teams: digital, corporate, l&e, marketing, pricing, sales. Any information/requests/updates/alerts/changes from the 5 x hubs to the rest of honeywell, to and for, feeds through this role.
The role aligns with titan team on dealing daily on operations and escalations issues. Example: some functionality is down and not working; cs needs to support with manual intervention. This role coordinates with the agents. It also coordinates the uat and hypercare.
*key responsibilities*
- manage multiple end-to-end projects.
- manage/enforce kpi tracker, rail, bowler together with hub leaders.
- manage the cs team communication: weekly update to the hub with any news, policy changes, tweak to process stay abreast, compile and communicate.
- manage the weekly mos and bringing all the teams together on the tier 4 calls - pull the content and deck together liaising with other functions.
*must have*
- bachelor´s degree
- english proficiency
- 3-5 years of experience
*we value*
- sap
- sales force
- tableau dashboards
- customer experience skills
*additional information*:
- * job id*:hrd229045
- * category*:customer experience
- * location*:av. Salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- nonexempt