Tactical retention responsibilities for assigned accounts include:
· lead and manage the implementation of any new services in collaboration
with the appropriate operational stay at all origins/destinations
· coordinate, distribute, and maintain standard operational procedures (sops)
in collaboration with sales, operations, and finance
· penetrate organizational structure and develop relationship beyond main
points of contact
· ensure each crane worldwide office servicing the account understands the
sops and executes accordingly
· maintain rates and assess yields monthly
· monitor account for timely payments and assist with collections on past due
invoices
· set up internal reports to monitor our performance in meeting critical
milestones
· immediately communicate any issues or exceptions to operations
· enter all meeting notes, action items, complaints, compliments into our crm
and distribute to appropriate people in global network
· assign a corrective action to every issue/complaint and follow-up on
effectiveness of corrective action to ensure client satisfaction with the
resolution
· manage and lead business reviews; establish a quarterly review cycle, at a
minimum
engage sales and operations to participate in client meetings, presentations,
and business reviews
· when necessary, travel within region to visit accounts/account sites and crane
worldwide offices to review procedures and maintain customer
information/satisfaction
· update status of progress on business opportunities
· continuously focus on penetrating other areas of the business for additional
support and to uncover additional business opportunities
· ensure all company policies and regulatory requirements are adhered to
strategic responsibilities
· understand accounts’ business strategy, objectives, and risks/constraints;
continually focus efforts on providing solutions to achieving objectives and
mitigating risks/constraints
· continuously pursue and implement more efficiency and cost reduction
measures
· provide accounts with market updates (trade agreements, strikes, new
capacity being introduced, etc.) and educational support
· identify growth opportunities and develop a strategy to secure opportunities
with the appropriate internal resources
o create a business development plan with short- and long-term business
objectives, initiatives, and quantified value-added contributions