Welcome to alten mexico! We are a leading engineering and technology company that specializes in providing innovative solutions for a wide range of industries including automotive, energy, aeronautics, banking & insurance, telecom & multimedia, and rail. With over 30 years of industry experience and a strong presence in 30 countries, alten group employs over 54,000 engineers who cover the entire development cycle from conception to implementation.
alten mexico is currently seeking a dynamic and experienced service delivery manager to join our team. As a service delivery manager, you will be responsible for managing the successful delivery of engineering services to our clients, ensuring high levels of customer satisfaction and operational excellence.
responsibilities:
* oversee and manage the delivery of engineering services to clients, ensuring adherence to service level agreements and meeting customer expectations.
* establish and maintain strong relationships with key stakeholders, including clients, internal teams, and external vendors.
* provide leadership and guidance to a team of technical professionals, monitoring performance and ensuring the delivery of high-quality services.
* monitor and track service delivery metrics, identifying areas for improvement and implementing necessary changes.
* act as the primary point of contact for any escalation of service-related issues or concerns.
* champion continual service improvement initiatives to enhance operational efficiency and service delivery effectiveness.
* manage and resolve any conflicts or disputes that arise during service delivery.
* ensure compliance with relevant standards, policies, and procedures.
requirements
* proven experience as a service delivery manager or similar role, preferably in the engineering services.
* strong understanding of engineering service management.
* experience in managing and delivering engineering services to clients.
* excellent leadership and team management skills.
* strong customer focus and ability to build and maintain effective relationships.
* excellent communication and interpersonal skills.
* ability to manage multiple priorities and meet deadlines.
* strong problem-solving and decision-making abilities.
* bachelor degree in engineering required.
benefits
* attractive salary
* legal benefits
* major health insurance (dental and vision plan)
* positive work environment
* work tools such as computer, cell phone
* additional vacation or paid leave
* food vouchers
* bonus for meeting objectives