Job description
responsibilities:
this full-time position will require the employee to serve as program manager, finance & accounts, (known internally as region and account manager) for all study abroad locations for 1-2 regions, serving as a point of contact for all inquiries related to program and student finances. This position will work closely with program managers, product leads, and resident directors on the following:
finance
1. invoice students and universities, collect payments, track outstanding balances, follow up to collect late payments
2. process financial aid forms track disbursements of student aid
3. set up and track payment plans
4. keep track of program finances and make sure that students have all program related costs covered
5. review and approve invoices to be paid out to host universities, housing agencies, and other international vendors
6. assist with various accounting and finance projects as needed
7. apply and collect cancellation fees in case of late withdrawal
8. manage and track promotional discounts
9. issue refunds
accounts
10. maintain the financial details in student accounts within crm system
11. process withdrawals, deferrals, and program changes
12. update program contracts and other financial forms provided to students
customer service
13. advise about financial aid, 529 plans, payment plans, and other forms of tuition assistance
14. answer questions about the cancellation policy
15. answer tax questions
16. provide price breakdowns
requirements
responsibilities:
this full-time position will require the employee to serve as program manager, finance & accounts, (known internally as region and account manager) for all study abroad locations for 1-2 regions, serving as a point of contact for all inquiries related to program and student finances. This position will work closely with program managers, product leads, and resident directors on the following:
finance
17. invoice students and universities, collect payments, track outstanding balances, follow up to collect late payments
18. process financial aid forms track disbursements of student aid
19. set up and track payment plans
20. keep track of program finances and make sure that students have all program related costs covered
21. review and approve invoices to be paid out to host universities, housing agencies, and other international vendors
22. assist with various accounting and finance projects as needed
23. apply and collect cancellation fees in case of late withdrawal
24. manage and track promotional discounts
25. issue refunds
accounts
26. maintain the financial details in student accounts within crm system
27. process withdrawals, deferrals, and program changes
28. update program contracts and other financial forms provided to students
customer service
29. advise about financial aid, 529 plans, payment plans, and other forms of tuition assistance
30. answer questions about the cancellation policy
31. answer tax questions
32. provide price breakdowns