We are continually looking for the best talent to join our amazing teams. _
- this is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at ni for this position. So, you might not hear from us right away. _
are you excited by helping engineers and scientists solve tomorrow’s grand challenges? Do you live for that “aha!” Moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the support department? If so, join our team and help ni’s customers achieve long-term success!
Technical support engineer interns partner with customers to ensure their success through broad-based technical support of ni products. Technical support interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
*key responsibilities*
- resolve customers’ single incidents during installation, implementation, and/or maintenance of ni products.
- escalate technical issues while maintaining ownership of customer interaction.
- route out of scope technical issues to the appropriate support group.
*qualifications*
basic
- education - pursuing an engineering degree with preferred majors in electrical, electronic, mechanical or mechatronics (must be 1 year away from graduation).
- language - intermediate or advanced english level, oral and written. (b2+ or above).
- availability - able to work half time.
Preferred
- customer service - previous experience in customer service or technical support
- language - intermediate or advanced portuguese level, oral and written. (b2+ or above)
- problem solver - integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- technical - familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (labview experience is preferred)
- dynamic - thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
- collaborative - team oriented with the ability to effectively collaborate with peers.