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*vacante para la empresa recruiters and hr advisors latam en polanco -cuauhtémoc, ciudad de méxico*:*operations sr manager luxury botique hotel*:* gerente de operaciones sr - general manager*.objetivo del puestoasegurar la rentabilidad y correcta administración de los recursos materiales, económicos, tecnológicos y humanos de la propiedad a cargo, a través de la gestión, supervisión y control de los procesos operativos, comerciales y de satisfacción del huésped, así como de la aplicación y seguimiento de los estándares, políticas y lineamientos establecidos por la marca..- *requirements*:proven three year experience as hotel manager preferred or relevant role in a boutique hotel setting.- fluency in english; knowledge of other languages is a plus- understanding of all hotel management best practices and relevant laws and guidelines- working knowledge of ms offic and google suite; knowledge of opera cloud hotelmanagement software (pms) is an advantage- revenue management knowledge- excellent customer service skills as well as a business acumen- *valid passport and visa*.
*main job responsabilities*:interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with mosaic's core values.- be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.- resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.- oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, tax, budget generation and p&l reviews.- coordinate with the accounting department to oversee payroll functions.- lead the sales effort.
leverage mínimal sales staff/outside vendors to discuss and implement sales strategies to continually improve occupancy levels and revenues.- monitor and maintain the front and back-office systems and equipment to ensure optimum performance.- oversee the sales and events department and assist when needed with negotiations and proposal generation.- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencie.conocimientos generales:- *inglés nível avanzado.
*- manejo de objeciones y atención al cliente.- manejo efectivo del personal, con atención al detalle- manejo de presupuesto globalconocimientos específicos del puesto:- modelo service high level- conocimiento modelo summer house high end- conocimiento event planners and gathering- conocimiento en planeación financiera.zona para laborar: polanco.
*ofrecemos*- salario mensual $100,000 - $110,000 brutos mensuales (negociable)- prestaciones de ley- capacitación continua- comedor- descuentos corporativos- días de permiso con goce de sueldo- 10% gross annual based salary