Date: jan 23, 2025
requisition id: 1577100
rank: this jd holds good for:
business consultant- manager
work experience business consultant with 10+ years of experience (preferred) can take up opportunities in the business transformation engagements across sales, service, marketing & ecommerce functions with the lens of customer experience.
responsibilities, skills and expertise act as a trusted advisor in understanding and analysing client's business problem/vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc., analyse the collected datapoints/artefacts and provide meaningful insights/recommendations for future state design.preferred with business consulting background with sound knowledge of key enterprise business processes, customer touchpoint & journey design, design thinking along with stakeholder management.should be able to contribute to practice development, thought leadership and business development activities.either of below domain/function expertise are preferred:sales – b2b/b2c sales strategy, sales planning, lead & funnel management, field & territory management, order management, crm digital channels, operating models design, channel & touch point analysis, business case & transformation roadmap.service – customer service strategy, channel strategy: contact centre, digital and self-service, customer experience management, channel & touch point analysis, business case & transformation roadmap, analysis of customer feedback and associated kpi's.marketing – b2b/b2c digital marketing strategy & roadmap, industry scan & competitor analysis, marketing operating model, marketing automation assessment & strategy, recommendation for technology improvement and investment.ecommerce – ecommerce strategy, research, analytics, business case & transformation roadmap.tech/tools skills: should have solid hands-on experience in design collaboration tools (mural/miro/ppt/visio) to build and modify cx journey flows, personas, service design flows, process flows, etc.good to have vertical & industry experience in cpg & retail, telecom & media (tmt), advanced manufacturing, healthcare, life sciences, bfsi, or cx consulting services.should be able to engage internal & external stakeholders in workshops to deliver cx & digital transformations.rfp/rfi & proposals: own and lead writing and responding to winning rfp/rfi & proposals addressing customer experience, business consulting, digital transformation, solution design.language proficiency must have - english and spanish.ey refers to the global organization, and may refer to one or more, of the member firms of ernst & young global limited, each of which is a separate legal entity.
ernst & young global limited, a uk company limited by guarantee, does not provide services to clients.
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