*job title*:customer advocate - inside sales*position summary*:psc is looking for an english + spanish speaking customer advocate to join the customer focus team, based in psc's facility located in santa catarina, mexico, to handle the day-to-day activities for specific accounts by providing courteous, friendly, and efficient service to customers.
*main duties & responsibilities*:- support the entire customer order/demand management process, monitor customer systems, and maintain accurate information in the system for production planning.- coordinate internally with other teams to complete shipping and invoicing administrative processes and paperwork.
(load lists, shipping tickets, asns, asps)- communicate directly with customers to coordinate changes in demand and last-minute orders.- manage customer forecasts and releases to meet customer requirements by monitoring internal inventory levels to ensure on time delivery.- build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
*qualifications*:- bachelor's degree in business preferred.- high school diploma with experience in customer service, inside sales, customer support, or similar role will be considered in lieu of degree requirements.
*skills*:- must be able to fully communicate in english both written and orally.- strong interpersonal and relationship building skills.- great attention to detail.- preferred: advanced excel skills.