.senior security dba for global expertise center-22000dwt*applicants are required to read, write, and speak the following languages*: english*preferred qualifications*reactive support includes helping the customers resolve their critical production issues in the quickest possible way and identify the root cause.
proactive support includes performing technical assessments of customer environments, applied research, advice on product features and usage, providing knowledge transfer sessions, help implement new features and options, etc.
*responsibilities*:- communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in oracle database products.- manage customer's escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention.- develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.- educate and walk the customer through the problem-solving process.- adopt oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with support processes, policies & slas.- collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g.
product support, product development etc)- research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.
*requirements*:- hands-on implementing database security features like authentication, auditing, tde, database vault- hands-on using enterprise manager and knowledge of database masking and data redaction- experience implementing advance security features like audit vault & database firewall, okv, strong authentication would be an advantage- degree in computer science, engineering, related field or equivalent.- minimum 5 years' experience as an oracle database engineer/dba- extensive knowledge and solid troubleshooting experience in all areas of oracle database technology.- advanced level skills in rac, asm, performance tuning, ha, backup and recovery- experience in database upgrades, migrations, installations and patching- experience in one or more of the following technical areas is a plus: oracle security products, oracle golden gate, exadata, super cluster, zfs, zdlra.- ability to quickly grasp complex technical issues- willingness to work in shifts and on weekends- great problem-solving skills, with a strong bias for quality and engineering excellence at scale.
not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers' satisfaction