Customer success manager (fluent brazilian portuguese speaker - fully remote in latam)
about crisalix
at crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering their fundamental questions, thanks to our state-of-the-art online 3d visualization solutions.
our proprietary platform is used by patients, leading medical aesthetic brands, and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader.
with our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day.
the team:
we are an international technology engineering organization focused on people and our product. At crisalix, we work hard, and we have a beautiful project ahead of us to make a company that's an excellent place to work.
the role:
we are looking for a customer success manager for the brazilian market who will be working fully remotely, so you can be based anywhere in south america, to help implement, educate, and train our new and existing clients on all aspects of our saas platform and for them to get the most out of the features and tools it contains.
not only are you helping our clients to use and navigate our platform, but helping them to successfully integrate our platform into their daily processes within their practice/clinic in a seamless way.
* provide mentorship and guidance through demonstrable knowledge of the crisalix platform solutions by acting as a consultant to the client.
* develop a trusted advisor relationship with clients and provide solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, skype, or telephone.
* encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities.
* constantly train on best practices.
* be willing to learn and hence have a deep understanding of the software and to know how to explain it to a client that might not be very tech-savvy.
* adapt your speed of teaching to the understanding speed of the client.
* experience in training people on solutions using a tablet device.
* work closely with the company c-suite to ensure cs company processes are followed intricately.
* identify client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team.
* ensure the client has access to all online learning resources.
* escalate information and feedback from users to the marketing and development team.
the skill set required for our ideal candidate:
* 4+ years of experience in account management, consulting, or sales within a b2b saas or software company.
* tech-savvy with a strong desire to build and support relationships and expand product use within a customer environment.
* fluent/native in spoken and written brazilian portuguese and excellent command of english (b2+).
* excellent judgment with consultative, problem-solving, and escalation resolution skills.
* customer support focused with the ability to convey knowledge to clients with differing levels of existing technical knowledge.
* superior written and verbal communication skills; able to communicate clearly and compellingly to audiences of various levels.
* strongly sales-oriented, hands-on personality with customer service orientation.
* an organized and enthusiastic attitude, with a keen eye for accuracy and detail.
* you can be based in uruguay or anywhere else in latam america as this is a fully remote position.
we also value very positively:
* experience working in b2b and luxury/niche b2c companies/the aesthetic industry and/or medical field would be a plus.
* a tech support and/or sales background.
* empathy and patience with a strong desire to give the best possible training and support.
* resilience, enjoyment of ambiguity, and thriving in a fast-paced agile environment.
* ability to be a brand ambassador and deliver a superior client experience.
* ability to follow processes and maintain the highest levels of confidentiality.
what we offer:
at crisalix, we strive to support our employees in their professional career by offering them a good job in an international company with a strong team and cutting-edge technology.
work-life balance is extremely important to us.
our employees can choose what works best for them: work in one of our offices, be fully remote, or the best of both worlds! We believe in a flexible working environment to perform at their best, ensuring a healthy work-life balance.
do you want to know more about us?
please look at our website: https://www.crisalix.com
we would love to get to know you! If you would like to know us too, please apply directly to the advert only and include your cv in english as well as completing the questions.
seniority level
* associate
employment type
* contract
job function
* information technology, customer service, and sales
industries
* medical practices, hospitals and health care, and it services and it consulting
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