Customer service
michelin, the worldwide leader in tires, is hiring!
- key expected achievements
manage order & delivery
- captures, records and commits customer orders according to customer needs, agreement and defined service level
- proposes product alternatives in case of phase-out or shortage
- if relevant, optimizes, plans and coordinates the delivery with customers and partners
monitor execution
- handles customer orders portfolio and monitors execution
- liaise with the relevant partners to ensure on-time deliveries and service commitment
- proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- informs and follows up with customers
manage request
- captures customer's requests & claims
- analyses and provides issue resolution or appropriate answer
- contacts, follows up and closes the loop with customer
- performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- shares recurring problems with the relevant internal partner(s) in order to find solutions
support sales
- seizes opportunity to up-sell and cross-sell in response to customer orders, requests and portfolio management
- applies standards and procedures (including internal control rules & embargo.).
- contributes to continuous improvement to enhance work methods and customer satisfaction
motivated by our purpose - we care about giving people a better way forward - michelin offers our employees a comprehensive total rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:
- a competitive salary and benefits
- collaboration with diverse and international co-workers
- professional development opportunities
- a challenging role in a highly innovative company
- an employee assistance program
(take note that some elements of this total rewards package may differ from other positions offered at michelin, as this role is opened at camso, the off-the-road business line)
this position is not available for immigration sponsorship.