This it sr coordinator position is with kysor-warren epta, part of the global epta group, located in querétaro, méxico. As a key member of the team, you will play a vital role responsible for maintaining the it service operations in a healthy state by engaging with users, maintaining an it supplier network of support based on regional needs, and ensuring the smooth operation and enhancement of it service support and delivery.
your contribution
* determining and implementing the production flows and methods for new products and departments.
* accomplishes information technology staff results by setting targets, conducting competence analysis, planning, and measuring progress.
* liaise with business users and stakeholders in the americas region to understand their requirements and expectations to ensure plant operations with it, including software/hardware setups; pcs, printers, tablets, handhelds, and configuring bar codes. Sap experience or other erp systems is valuable.
* coordinate the activities of the it team, including specialists and external vendors, to ensure timely and quality delivery of solutions.
* provide support and guidance on the functionalities and best practices of it and communications and other applications, including resolving issues or incidents that may arise.
* collaborate with the group it teams and regional it manager to align it strategies and roadmaps with global and regional objectives and priorities.
* evaluate and recommend new it technologies, tools, or enhancements that can improve the performance, usability, or security of the manufacturing operation.
* document and maintain it standards, policies, and procedures to ensure compliance with relevant regulations and guidelines.
your journey
energy, enthusiasm, and drive to make things happen. Problem-solving and decision-making skills.
additionally, you have the following:
* 5-8 years of experience managing an it office in a manufacturing environment (preferred), developing personal growth opportunities.
* proven experience in coordinating process enhancement and optimization projects based on machinery and electronics. Aws iot greengrass (desirable).
* transverse knowledge of plc automation, programming, exchange protocols, plc backup, hmi (human machine interface).
* knowledge in microsoft exchange, active directory, sharepoint, vdi, data protection, and endpoint services.
* english conversational.
* it service support expertise.
* manufacturing expertise.
don’t let a few unmet requirements chill your enthusiasm! If you’re excited about the role and believe you have the potential to excel, click “apply” anyway. We love fresh energy and are eager to see what you bring to the table!
why work for epta
* join epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.
* we take development opportunities seriously! Take part in a variety of training through our epta academy and external training partners.
* epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
* balance work and personal life perfectly with our flexible working hours.
* give back more than we receive: join our volunteering activities and help make the world a better place.
our story
we at the epta group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities, and service organizations—all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.
with over 8,000 employees, epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.
we welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At epta, your unique perspective is what keeps us innovative and cool. Learn more about diversity & inclusion at epta here .
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