The collections manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models, and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, and timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of the team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary actions, and terminations as well as direction of daily tasks and responsibilities.responsibilities:manages one team (consisting of support staff and/or entry-level analysts). Manages team projects and deliverables. Uses independent judgment to resolve problems and troubleshoot discrepancies within computerized collection systems and the data contained therein.uses expert knowledge in various skip tracing tools to locate debtors and to manage the accuracy of personal information including home address, place of employment, wage and lien information, or bank accounts.designs new work procedures, analyzes complex and variable issues with significant departmental impact.manages staffing requirements to meet operational needs.coaches staff; manages performance; makes compensation decisions; manages staff career development.applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations, and other personnel actions.demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals.provides evaluative judgment based on analysis of factual information in complicated and unique situations.directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management, and formulation of procedures; influences resource planning.persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.qualifications:5-8 years of experienceexperience in collectiondecision making under pressureleadershipeffective communicationhandling equipmentanalysis and synthesisproficiency in microsoft office, especially word, excel, and outlookeducation:bachelor's/university degree or equivalent experienceskills and knowledge required:experience in call center preferably in collectionsexperience managing large groups (100 people)experience in remote supervision and leadershipknowledge of the following internal candidate tools:cudt/toolbaracacs/one eclipsenicecpeecssoft skillsunderstanding of collection indicators such as: recovery, contact, promises, rmts, etc.ability to travel from metepec to cdmx one day a week and to monterrey as needed.job family group: operations - collections defaultjob family: core collectionstime type: full timeciti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup inc. and its subsidiaries ("citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi. View the eeo is the law poster. View the eeo is the law supplement. View the eeo policy statement. View the pay transparency posting.
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