-_this is a pipeline requisitir potentiture openings.
it does not indicate that a job opening currently exists at r this position.
when a position becomes available thts your background and importante empresa, someoom our recruiting team will be in contact.
_----key responsibilities-- resolves technical issur customers across all account tiers resolves customers
- single incidents during installation, implementation, and/or maintenance of ni products and platforms.
escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
reports design, reliability, or maintenance issues or bugs to r& d that arise during single incident support interactions.
identifies new sales opportunities in support interactions and shares insight through sales channels.
builds customer proficienr all account tiers through standard services educates customers throurmal confidencial and through technical support engagements.
captures and documents knowledge to enable self-service resolution learns and adopts knowledge-centered service (kcs) methodology.
enables customers to self-serve by creating and editing knowledge based articles.-qualifications----basic-- bachelor-s of engineering or computer science required; preferred bachelor-s inelectrical engineering, computer engineering, or computer science.
years of importante empresa in customer-facing roles.
proficiency in one or more programming languages is required.
(labview importante empresa is preferred) intermediate or advanced english level, oral and written.
(b2 or above)--preferred--communication -- excellent verbal and written communication skills.
you are comfortable communicating technical concepts to a range of backgrounds, one-on-one or ont of a group.
--problem solver -- integrates informatiom disparate sources to identify underlying causes and creative.
sees beyond short-term issues to understand the bigger picture.
--technical miliar with electronic circuit design concepts and basic electronic instrumentation.
--dynamic -- thrives in an environment where the work changom day to day.
you ascinated by the multitudes of ways that engineers and scientists solve tomorrow-s grand challenges.--collaborative --team oriented with the ability to effectively collaborate with peers.li-kv1--why ni- there are many reasons to consider joining a company.
key among them are the people, the ideas, and the technology.
at ni, we believe in the power and potential of connecting the three to create a path to success.-the people--:
we-re lookir curious and creative problem solvers who value diversity aesh perspectives, are bold and kind, and willing to take chances.-the ideas--:
did you want to be when you grew up
- did you want to program robots
- buiying cars
- leave the world better than yund it
- at ni, we build on the big ideas of big dreamers to make their visions a reality.-the technology--:
with our tailored, software-connected approach, we support our customers through all phases of the product development cyclom g and medical innovations to autonomous driving and tture of space travel, we help our customers engineer ambitiously every day.we-ve long been globally recognized as a top employer.
our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture thsters belonging and emphasizes community giving.
we encourage our teammates to challenge the status quo and collaborate with one another to build innovative.no matter your career path, we-re her yor each other, ar the ngeneration of innovators who think bigger, aim higher, and ster.are you r the challenge of helping shape humanir the n100 years
- if so, let-s get started, and let-s engineer ambitiously together.-we are changing how we work by offering moexibility.
--ni has decided to take a hybrid approach (working both on and off-site) at an aggregate level.
we know that different roles have different requirements, so we-re embracingll range of options.