*call center representative responsibilities include*:
- managing large amounts of inbound and outbound calls in a timely manner
- following call center "scripts" when handling different topics
- identifying customers' needs, clarify information, research every issue and providing solutions
*responsibilities*
- manage large amounts of inbound and outbound calls in a timely manner
- follow communication "scripts" when handling different topics
- identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- seize opportunities to upsell products when they arise
- build sustainable relationships and engage customers by taking the extra mile
- keep records of all conversations in our call center database in a comprehensible way
- meet personal/team qualitative and quantitative targets
*requirements and skills*
- strong phone and verbal communication skills along with active listening
- customer focus and adaptability to different personality types
- ability to multi-task, set priorities and manage time effectively
- high school degree
pay: $52.00 - $54.00 per hour
ability to commute/relocate:
- mérida, yuc.
: reliably commute or planning to relocate before starting work (required)