*what you will do*
- analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
- engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our react-based frontend and python backend;
- provide technical support for issues related to our legacy django systems and cubejs-based data infrastructure;
- investigate and resolve database-related issues in postgresql and elasticsearch, ensuring data consistency and system performance;
- collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
- contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
- develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
- proactively identify areas for product and process improvements to prevent future customer issues;
- participate in the development and refinement of internal tools to better support customer needs.
*must haves*
- frontend:
- strong proficiency in javascript and react;
- experience with ui development and data visualization tools like recharts (any similar tool may work); backend:
- familiarity with cloud services aws;
- expertise in python and experience with django;
- familiarity with cubejs for managing and troubleshooting data infrastructure;
- databases:
- proficient in postgresql, including writing and optimizing queries;
- strong problem-solving skills and the ability to work independently to resolve complex issues;
- excellent communication skills, with the ability to explain technical issues to non-technical users;
- experience in a support engineering role with a focus on customer-facing issue resolution;
- upper-intermediate english level.
*the benefits of joining us*
- *professional growth*
accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps
- *competitive compensation*
we match your ever-growing skills, talent, and contributions with competitive usd-based compensation and budgets for education, fitness, and team activities
- *a selection of exciting projects*
join projects with modern solutions development and top-tier clients that include fortune 500 enterprises and leading product brands
- *flextime*
tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.
*job types*: full-time, contract
work location: remote