.essential responsibilities:- ensure compliance with manage the job cycle (mtjc) process- work with the assigned service delivery coordinator/salesperson to understand the client's well construction or production objectives as well as the commercial terms for baker hughes (i.e.
outcome based contract, line item contract, etc.
)- design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective(s), maximize revenue potential and ensure future job assignments for baker hughes- work with the assigned service delivery coordinator/salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client- accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes- provide on-demand support in accordance with product portfolio or on-call schedule for job execution- compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place- work on field incidents related to products/services- participate in incident investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions- ensure timely incident management to enable fast customer issue resolution and cash collection- advise on product improvement opportunities for repetitive component/product failures- product line specific responsibilities as applicable- handles special projects as requiredqualifications/requirements:- bachelor's degree in science, technology, engineering or mathematics- excellent leadership, strong interpersonal, influencing and planning skills- ability to be on call outside of normal business hours- ability to work in a global matrix organization- excellent communication and presentation skills- strong organizational, analytical and problem solving skills- must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.
)desired characteristics:- significant operational experience- comfortable presenting in front of an audience of experienced peers- ability to manage, develop, coach, and mentor teams across organizational boundaries- ability to learn and use various computer tools to prepare data and visualizations for analysis- ability to work independentlyreports to: service delivery technical manager*about us*:we are an energy technology company that provides solutions to energy and industrial customers worldwide.
built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet