*about us*:
we’re aventus, a boutique customer experience bpo headquartered in charleston, south carolina. Since our launch over 8 years ago, we’ve been delivering omni-channel support to more than 30 amazing clients in the dtc and direct response markets.
*about the role*:
are you passionate about skincare and delivering exceptional customer service? Do you enjoy finding creative solutions and excelling in a dynamic, collaborative environment? We’re looking for innovative and resourceful *customer service representatives* to join our growing aventus team!
This role not only focuses on delivering top-notch customer service but also involves a variety of back-office tasks that will help you develop your full potential, enhance your skills, and provide exceptional support to our clients.
*key responsibilities*:
- perform back-office activities, such as managing support tickets, updating customer records, and analyzing data to maintain smooth operations.
- handle tasks related to inventory management, ensuring accurate record-keeping and providing solutions to any related challenges (preferred experience in this area).
- utilize tools such as zendesk, gorgias, and crms to manage inquiries and maintain detailed documentation.
- collaborate with team members to address customer needs and support operational goals.
- approach challenges with creativity, leveraging problem-solving skills to adapt to various situations and provide effective resolutions.
*requirements*:
- *work schedule*: 20-30 hours per week.
- *work from home setup*: a desktop/laptop, headset, reliable internet connection, and a quiet workspace.
- *english proficiency*: impeccable grammar and exceptional writing skills.
- *typing speed*: at least 50 words per minute (wpm).
*experience*:
- at least 2 years in the bpo industry, with a strong focus on customer service.
- familiarity with ticketing platforms (e.g., zendesk, gorgias), softphone systems (e.g., five9), and crms.
- proficiency in google spreadsheets and other organizational tools.
*skills*:
- strong problem-solving skills with a creative and adaptable approach to resolving issues.
- excellent attention to detail and the ability to identify and address overlooked problems.
- experience with inventory management is strongly preferred.
- collaborative team player with the ability to manage multiple tasks effectively.
*why join us?*
at aventus, you’ll have the opportunity to grow both personally and professionally. This role combines customer service excellence with back-office activities, including inventory-related tasks, giving you the chance to develop your potential, build valuable skills, and contribute to the success of our amazing clients.
*how to apply*:
*what you can expect from aventus*:
- *usd 6 hourly rate*:
- *100% remote work*: enjoy the flexibility to work from home or anywhere you'd like, as long as you have a professional quiet workspace and a stable internet connection.
- *career growth*: join one of the fastest-growing bpos in the united states, with ample opportunities to scale your career.
- *positive work environment*: thrive in a friendly, supportive work culture with a great team of leaders ready to assist whenever needed.
- *independent contractor benefits*: as an independent contractor we do not offer benefits required by law but you can expect a monthly medical aid bonus, paid time off, and 100% extra pay for mexican holidays.
- *performance evaluations and annual reviews*: get rewarded for your hard work.
- *5-day work week*: enjoy work-life balance with a standard 5-day work week.
- *certification opportunity*: get certified in customer service with us! Adding significant value to your cv.
*note*: this is an _*independent contractor*_position and does not include benefits required by mexican labor laws.
*we will only consider the people whom applied on it.*
*disclaimer*:
please note that the pay range mentioned in mexican pesos may vary depending on the exchange rate. All of our rates are fixed in usd, so kindly refer to the rate specified in this ad.
Tipo de puesto: medio tiempo
sueldo: $13,000.00 - $14,000.00 al mes
beneficios:
- programa de referidos
- trabajo desde casa
lugar de trabajo: empleo remoto