Overview*integrated service delivery head*- 15+ years of experience in technology and services delivery- 10+ years of experience in similar role as service delivery head or related- culturally aligned to the ways of working with a mexican company (very similar to european companies).- the isd head needs to be a business person that has an excellent understanding of business processes to be able to align with the goals of the company.- needs to have great communication skills to be able to talk with the it (cio and direct reports) and business leaders (svp's and vp's) across the different divisions and regions.- needs to have a good understanding of it operations, erp/sap, application development, processes and know how to integrate all of them so an efficient and effective service can be provided.- should have played a similar role at another company providing services across infra (it operations) and apps (development) with a minimum engagement size of 300 people