.requisition id: 35602country/region: mxwipro limited (nyse: wit, bse: 507685, nse: wipro) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
with over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
for additional information, visit us at www.wipro.com.job descriptiondoexcellent communication skillsability to empathize, pacify and handle irate customers with exceptional communication skillstechnical knowledge in troubleshooting base operating system issues and eager to learn new technologiestroubleshooting windows, outlook, teams, citrix, vdi, vpn, security app, etc.
over remote supportanswer incoming calls and respond to customer's emails in a timely mannermanage and resolve customer complaintsidentify and escalate issues to supervisors as neededprovide product and service information to customersresearch required information using available resources and offer solutions to customersresearch, identify, and resolve customer complaints using applicable softwareroute calls and tickets to appropriate resources and domains who can best support the userdocument all call information according to standard operating proceduresrecognize, document, and alert the management team of trends in customer callscreate sops for new issues and resolutions givencomplete call logs and reportsreinvent your world.
we are building a modern wipro.
we are an end-to-end digital transformation partner with the boldest ambitions.
to realize them, we need people inspired by reinvention.
of yourself, your career, and your skills.
we want to see the constant evolution of our business and our industry.
it has always been in our dna - as the world around us changes, so do we.
join a business powered by purpose and a place that empowers you to design your own reinvention.
come to wipro.
realize your ambitions.
applications from people with disabilities are explicitly welcome.if you encounter any suspicious mail, advertisements, or persons who offer jobs at wipro, please email us at *.
do not email your resume to this id as it is not monitored for resumes and career applications.any complaints or concerns regarding unethical/unfair hiring practices should be directed to our ombuds group at * are an equal opportunity employer