.to get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.job categorycustomer successabout salesforcewe're salesforce, the customer company, inspiring the future of business with ai + data + crm.
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join us!Job detailsthe csm team within signature success is looking for a driven and customer-focused customer success manager to serve as a main contact point for salesforce's largest and highest-profile customers.
you will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their salesforce investment.
the csm maintains awareness of the customer's key events, needs, potential risks, value drivers and being proactive.as a trusted advisor, csm will build a track record in customer success through good communication with collaborators and extensive knowledge of the salesforce platform to translate their business needs to solutions.
you will forge relationships with your customers and account teams, develop a deep technical understanding of their salesforce implementation, share best practices, and adoption of proactive services.
these activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.as a csm you will occasionally act as a point of contact for any major incidents, owning the customer's expectations and communications through the resolution of such incidents