Our representatives will be responsible for attending a high volume of both inbound and outbound calls from customers interested in our insurance services.
our representatives will verify if prospective customers are qualified for a better quote on their medicare, home or car insurance and if applicable, calls will be transferred to a licensed broker to follow through with their purchase.
you will be expected to have the ability to thrive in a high volume, fast paced environment as well as meet kpi goals.
*responsibilities*:
follow with customers to identify if they qualify and perform a warm transfer to a licensed broker.
comply with operational key performance indicators (kpi's) such as transfer %, and average handle time
accurately document the prospects infromation within the crm system to provide detailed information for the broker
*what you will need*:
experience in high volume inbound/outbound call center environment
experience in soft sales, customer service & transfers is a plus
strong verbal communication and computer system navigation skills
predominantly english calls, small mix of spanish.
dependability
able to work under pressure
*salary*: $2250 mxn net weekly income + commission ($108 mxn net per sale)
*benefits*: imss, christmas bonus (aguinaldo), vacations and 25% vacation premium
*régimen de trabajo*:
contrato a término indefinido
*salario*:
negociable
*jornada e horario(s)*:
lun - vie
07:00 - 17:00
*hard skills*:
*typing nível*: intermediário,
*verbal communication nível*: intermediário,
*pc navigation nível*: intermediário,
*attention to detail nível*: intermediário,
*problem resolution nível*: intermediário
*beneficios*:
otros
qualquier
6 meses