Our representatives will be responsible for attending a high volume of both inbound and outbound calls from customers interested in our insurance services.
our representatives will verify if prospective customers are qualified for a better quote on their medicare, home or car insurance and if applicable, calls will be transferred to a licensed broker to follow through with their purchase.
you will be expected to have the ability to thrive in a high volume, fast paced environment as well as meet kpi goals.
*responsibilities*:follow with customers to identify if they qualify and perform a warm transfer to a licensed broker.comply with operational key performance indicators (kpi's) such as transfer %, and average handle timeaccurately document the prospects infromation within the crm system to provide detailed information for the broker*what you will need*:experience in high volume inbound/outbound call center environmentexperience in soft sales, customer service & transfers is a plusstrong verbal communication and computer system navigation skillspredominantly english calls, small mix of spanish.dependabilityable to work under pressure*salary*: $2250 mxn net weekly income + commission ($108 mxn net per sale)*benefits*: imss, christmas bonus (aguinaldo), vacations and 25% vacation premium*régimen de trabajo*:contrato a término indefinido*salario*:negociable*jornada e horario(s)*:lun - vie07:00 - 17:00*hard skills*:*typing nível*: intermediário,*verbal communication nível*: intermediário,*pc navigation nível*: intermediário,*attention to detail nível*: intermediário,*problem resolution nível*: intermediário*beneficios*:otros