Job summary
the collections analyst plays a crucial role in ensuring timely payments, coordinating past due collections, and identifying high-risk customers by analyzing their credit limits and open account balances. This position requires strong analytical skills, excellent communication, and the ability to work effectively in a team environment.
key responsibilities
* coordinate collections calls and emails for accounts that are past due
* analyze risk by comparing credit limits to open balances
* minimize exposure for high-risk customers
* identify disputes on accounts and escalate to resolver
* complete daily collections tasks on the collections erp system
* send welcome information to new accounts
* process credit inquiries for customers
* inactivate dormant accounts
* prepare accounts for litigation teams
* generate aging reports, send and reprint invoices
* contact customers for remittance information for cash application purposes
* compile weekly reports of ar accounts and internal escalations with the team
requirements
* advanced proficiency in portuguese (required)
* intermediate level of english (desired)
* developed data analysis skills
* prior experience in collections and risk assessment
* able to complete assignments to completion
* excellent customer service skills
* ability to establish and maintain effective working relationships with employees and managers
* proactive team player who can collaborate with all support departments
* proficient in microsoft office products, including word, excel, powerpoint, and outlook