Job title: customer support associateabout the rolewe are seeking a highly motivated and detail-oriented customer support associate to join our team in nogales and guadalajara offices.
as a key member of our support team, you will play a critical role in providing exceptional customer service and support to our customers through various stages of their interactions with us.key responsibilitiesprovide expert internal and external customer service and sales support to both the inside sales team and customer engagements.assist sales with overall quote to order activities, ensuring seamless transitions from quote to order.manage post-order to invoice processes, including but not limited to:order entrymaintenance of value added ordersfollow-up to complete end-to-end processbacklog management: efficiently manage and prioritize customer orders to meet demand.collaborate with the asset team to expedite factory purchase orders and resolve customer issues in a timely manner.support sales team with direct customer contact, coordinating reports, and providing first-point escalation after initial set of expedites.process orders for customers and resolve post-delivery issues (e.g., wrong carrier, packaging, shipping account).requirements1 year of experience or equivalent related experience; high school graduate preferred.industry experience in a similar field is an asset.nice to have knowledge of erp systems and quoting process.familiarity with rma (return material authorization) procedures is a plus.basic to intermediate knowledge of microsoft excel is mandatory.experience supporting sales efforts and communication skills are essential.teamwork-oriented and ability to communicate fluently in english.what we offerwe recognize that financial rewards and great benefits are important aspects of an ideal job.
that's why we offer:competitive financial compensation, including various compensation plans.a solid benefits package, including 30 days of christmas bonus, 40% vacation premium, and more.target salary: 18,500 mxn monthly annual hiring range/hourly rate: actual compensation offer may vary based on geographic location, work experience, education, and/or skill level.