Our senior operations managers play a critical role in delivering exceptional customer experiences and driving business success. This position requires a unique blend of strategic vision and operational expertise to balance competing demands.
key responsibilities
* operational leadership: oversee all aspects of operations, including people management, process improvement, and safety protocols.
* strategic planning: develop and execute long-term plans to meet business objectives, including labor planning, rate forecasting, and peak season preparation.
* continuous improvement: drive projects to optimize operations, improve productivity, and enhance the customer experience.
in this role, you will lead a dynamic team of operations and area managers, overseeing salaried and hourly employees in a fast-paced, complex environment. Your leadership will set the tone for operational excellence and inspire a culture of innovation and collaboration.
as a senior leader, you will be responsible for mentoring and developing leaders and staff, participating in recruiting efforts, and working closely with support staff to build and secure resources for projects and initiatives.
basic qualifications
* a completed bachelor's degree from an accredited university.
* english and spanish fluency.
* 6+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.
* experience with performance metrics, process improvement, and lean methodologies.
* ability to handle changing priorities and use good judgment in stressful situations.