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job title: remote dispatcher & scheduler (100% work from home)
location: remote from latin america
position type: full-time
salary: $1,500 usd/month
schedule: schedule 1: wednesday - saturday 8:00am - 6:30pm mst (includes a 30 minute lunch break) - 40 hours per week; schedule 2: monday - wednesday 7:30am - 7:00pm mst (includes a 30 minute lunch break), and sunday 10:00am - 5:00pm mst - 40 hours per week
job overview: our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday.
responsibilities:
* answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.
* informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
* capturing accurately the appropriate information to set up an appointment for the customer.
* maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
* brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
* respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
* review of the schedule at the end of the day for completed appointments, verifying charges and payments.
* take credit card payments over the phone, especially when groomers are outside of cell service.
* run and analyze reports to assist in gaining and improving client retention.
* keep management and other dispatchers informed of any issues, actions, or problems.
qualifications, skills and key competencies:
* must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
* 2+ years of customer service or relevant experience.
* must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
* the ideal candidate would be naturally sociable with great customer service and sales skills.
* working knowledge of google docs and sheets or microsoft word and excel.
* ability to multitask and manage multiple calls or issues at the same time.
* positive attitude and a team player – we thrive on good vibes and supporting each other!
* being a dog lover is definitely a plus!
* english & spanish speaker.
benefits:
* embrace the remote life! Work from the comfort of your home or your favorite coffee shop.
* work-life balance.
* international experience.
* learning & development.
* paid time off.
* business scheduled us holidays off.
* an awesome team to work with!
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