As a customer support agent at 5ca, you'll provide customer service for multinational consumer electronics and e-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.
about you
* you speak german at an advanced level (c1 minimum) and english at an intermediate level (b2 minimum)
* for this position we are only able to consider candidates located in turkey and the philippines
* you are interested in e-commerce, consumer electronics, and customer satisfaction
* you are always open to working with new technologies and products
* you are a fast learner, take the initiative and excel at troubleshooting
* you have a dedicated quiet workspace located within your residence
* (optional) experience in a customer service environment is a plus.
technical requirements
* a minimum internet speed of 10 mb/s download and 10 mb/s upload with latency <120ms, internationally
* a minimum of 8 gb ram
* a 64-bit version of windows 10 or newer, or macos 10.11 or newer
* an intel core i5-8260u or better/similar.
* an integrated graphics card
* a smartphone usable for two-factor authentication that runs at least:
o android 8.0 or newer
o apple ios 15.0 or newer
what we offer
* the flexibility to work 100% remotely with no wasted commute time and travel costs
* a position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
* a casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
* innovative digital tools and comprehensive training, with access to our library of online training courses
* various learning and career development initiatives throughout the year
* fun employee engagement activities and participation in 5ca employee-lead communities such as 5ca connect, pride, 5ca gamers, women of 5ca, to name a few
about 5ca
we are a remote-first cx company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
by sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5ca primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*as part of this recruitment process, 5ca may conduct a screening activity on your publicly available social media accounts registered on twitter, linked-in, facebook and instagram. For further details, please refer to our privacy policy.
apply now!
recruitment testing process
please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities. We’re looking forward to your application!
first name*
last name*
email*
phone*
resume/cv
what is your country of residence? (we can only consider candidates from the following countries)*
what is your city of residence?*
please indicate your level of english.*
please indicate your level of german.*
i agree that 5ca will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5ca’s recruitment-related and general activities.*
i consent to 5ca processing information about how i performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, i understand that 5ca cannot proceed with my application.*
by sending your application, you understand that your personal data will be processed by 5ca b.v on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5ca’s privacy policy. In case you share contact details of the reference, you confirm the reference consents to such use.
how to apply?
1. Complete the form above
tell us more about yourself: your location, your language skills, and your contact details.
2. Wait to hear from us
our talent acquisition team aims to get back to all applicants within 48 hours to share the next steps.
if successful, we’ll ask you to complete language and/or skills-based testing and attend an interview.
congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day.
the benefits
work from home the right way
welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?
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