Vacante para la empresa seth méxico (servicios especializados en talento humano méxico) en colonia cuauhtémoc -cuauhtémoc, ciudad de méxico we invite you to be part of a group with great expectations in mexico, we are a financial company for the automotive sector as
early collection for automotive credit
job summary: the early collector is responsible for managing and resolving early-stage overdue accounts to ensure timely payments from customers. This role involves contacting clients, negotiating payment arrangements, and maintaining accurate records of interactions while providing excellent customer service. key requirements: associate degree or higher; additional education in finance or business is an advantage.2+ years of experience in collections, customer service, or a related field is preferred.strong communication and negotiation skills are required.ability to handle difficult conversations with professionalism and empathy.basic knowledge of collections software and collection systems.familiarity with local regulations related to debt collection is an advantage.fluency in english (written and spoken) is required key responsibilities: account management: contact customers with overdue accounts within the early collection period via phone, email, or other communication channels. Identify reasons for delayed payments and provide solutions to resolve issues. payment negotiation: negotiate payment terms or arrangements to recover outstanding amounts. Ensure all agreements comply with company policies and regulatory standards. customer interaction: maintain a professional and empathetic approach when dealing with customers. Educate customers about payment options and the consequences of non-payment. record keeping: document all customer interactions, payment agreements, and outcomes in the system. Maintain accurate and up-to-date records for reporting and follow-ups. performance targets: meet or exceed individual and team collection targets. Contribute to reducing delinquency rates within the early-stage collections portfolio. collaboration: work closely with the early collection manager and other team members to escalate unresolved cases. Provide feedback on recurring issues or process improvements. We offer competitive salaryto work col. Cuauhtémoc, cdmxbenefits nivel de educación deseada: superior - titulado nivel de experiencia deseada: nivel experto función departamental: contabilidad / finanzas industria: servicios financieros habilidades: cobranza temprananegociadoratención al detalleresolución de situaciones esta vacante viene de la bolsa de empleo talenteca.com: