General information
city: mexico city
state/province: mexico city
country: mexico
department: administrative support
date: thursday, march 6, 2025
working time: full-time
ref#: 20035238
job level: individual contributor
job type: experienced
job field: administrative support
seniority level: associate
description & requirements
about xerox holdings corporation
for more than 100 years, xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, industrial internet of things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
responsibilities and skills
1. analyze and evaluate existing systems for performance
2. perform gap analysis and suggest solutions
3. skilled at mapping data files and processes
4. excellent facilitation skill to collaborate with the internal team to provide information for correct decision making
5. use of technological tools to support and manage internal and external systems for company growth
6. advance excel capabilities
internal duties
warranty process
* warranty amounts calculation 4% for rasp and asps
* sending the amounts by individual rasp and asps
* validation and blocking of serial number in oracle that support payments.
oracle
key user for service module in oracle
update and maintenance of the field service module in oracle
support in field service module to the welcome center´s and asp´s dispatchers
* reset of user
* task cancellation
* open service request
* error monitoring and problem solving
* upload csk´s
asp´s payments process
metrics
management service metrics (daily, weekly and monthly)
* parts expense reports
* tickets
* customer solution time
* service reports
* supplies tracking
* rts reports
* asps results
* rca reports
* broken call
* sla´s metrics for mds & ts accounts
* mif
* equipment installation reports
support
support to the service, mds, asps, welcome center´s regarding information.
qualifications and education
degree in computer systems or information technology #j-18808-ljbffr