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*about us*eagle technology, a tma systems company, is the industry leader in maintenance management software.
with more than 30 years of experience, our cutting-edge solutions have consistently delivered proven results and helped facilities professionals improve the operations and performance of their institutions.
*job title*:bilingual client support representative - tier 1*_ *please submit resumes in english*_*schedule*: monday to friday 8:00am - 5:00pm, full time, weekends off*in-person/remote employment*: monterrey, nuevo leon, mexico*summary*essential duties and responsbilities*- answers incoming client requests in a fast-paced environment.- identifies and resolves non-routine technical problems for specific product lines by following troubleshooting procedures to meet daily support requirements.- professionally documents issues for resolution.- develops and maintains advanced troubleshooting skills using industry standard or company trained methodologies- demonstrates a "client first" mentality and willingness to go above and beyond to exceed customer expectations.
*no supervisory/management authority*education and experience*bachelor's degree or 2+ years of client service experience.
*knowledge, skills & abilities*- must be fluent in spanish and english both written and verbal.- working knowledge of the internet and web browsers such as chrome, safari, internet explorer and firefox.- working knowledge of microsoft crm, microsoft 365, webtma, apple ipad, android tablet, iphone- ability to maintain the highest level of professionalism, confidence and integrity while directly dealing with internal and external customers- works well in a team environment and interacts well with all levels of the organization.- proven ability to develop and maintain strong client relationships.- ability to take initiative for self-development and exhibits patience in learning new processes.- excellent written, oral and listening communication skills.- ability to think analytically to identify issues as well as solutions to problems.- ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management.- ability to quickly learn, adapt to new information and understand company concepts in a timely manner.- effectively communicate with members of your team and department to constantly drive issues toward resolution*work environment*work can be performed in a hybrid setting (work in the monterrey, mexico office and remotely)monterrey, nuevo leon, mexico office.
*why work at eagle technology?
*- competitive compensation plan.- professional development plans.- career progression/internal mobility opportunities.- inclusive work environment.- volunteering opportunities.- company/team building events