*overview*:primary responsibilities are resolving customer product issues over the telephone provide training and coaching to others team members in supporting customers; assist in data entry tocustomer service databases; this is a full time position with undefined date contract.
*responsibilities*:- assist customer inquiries related to online store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.- act as a liaison between internal departments to resolve customer inquiries.- maintain an excellent relationship with customers by assuring a professional, courteous communication in a prompt fashion.- enter data into the system regarding customer orders, returns and credits adhering to customers' requests following company's policies and procedures.- report to the proper channel any findings related to system issues and customer complaints.- focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact on customers and the company.- deliver training to teammates.- support other projects within the customer service group.- act as backup for homeowner technical support:- resolve customer product issues in a courteous and professional matter both outbound and inbound.- enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the rbts group- must meet and comply with department and company policies, procedures, objectives and regulations*minimum qualifications*:- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company- must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends.- previous experience with e-commerce, edi, crm and erp platforms.- telephone customer service experience- ability to work in extended periods on the telephone helping customers, including customer follow up.- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)- experience with ms office tools- require a high school or technical degree*desired qualifications*:- bs or ba degree in a technical or a related field- experience handling sales force, kount, magento.- ability in working with high end technical troubleshooting support groups- ability to travel (visa)- previous experience in irrigation systems- leadership and project management skillstipo de puesto: tiempo completosueldo: $1.00 - $2.00 a la semanatipo de jornada:- turno de 10 horasidioma:- inglés (obligatorio)