The *it-is business application analyst* support nissan insurance operations and guarantee the it service availabilitythis position reports to jr manager it-is business applications, active participation is key as part of the cross-functional project management team focused on business transformation.
*job responsibilities.
*- to assure the proper incident management and service request execution that come from nissan insurance business.- to provide second level of support for nissan insurance it-is incidents.- to manage external providers to assure the proper quality of service and fulfill the operational sla's.- to contribute the improvement of it-is support by providing business consultancy- to execute incident's root cause analysis, debug and process walk through to assure solutions.- to participate in business process reengineering and continuous improvement initiatives (demand management)- to be part of cross-functional teams as rtb-ams specialist, mainly focus on innovation projects- to produce timely, detailed operational kpis and reports.- to manage constant communication with managers levels of a specified customer- to proactively align with business and technology partners to raise proactive initiatives, automation, digitalization and innovation that offer additional business value and/or solve business problems.*1.
job knowledge and skills*:- must have:- effective incident and problem management- effective project management- understanding of is insurance and finances- proficient in microsoft products, word, excel, powerpoint- expert handling external providers- nice to have:- knowledge in insurance, financial or automotive industry.- knowledge on devops, procurement processes in a global company.- itil and cobit certifications.- experience with foreign interaction and processes.- computer skills: powerpoint, powerbi and excel (advanced)- competencies:- focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, teamwork, planning and organization, work under pressure.- ability to articulate to business and ii-is managers.*2.
years of experience*:- 2-3 years of experience with areas related with it-is at finance or automotive industry.- 2-3 years of experience in incident management and problem management process execution and kpi's at finance or automotive industry.*3.
education*bachelor's degree in computer science, information systems, industrial engineer or related discipline.*4.
specific course/certifications*- itil and/or cobit certifications desirable*nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.jesus maria aguascalientes mexico