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*looking for a sales operations leader for a debt solution call center*job overview*:the sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized.this role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.salary*:$30,000 to $50,000 base salary + commissions depending on experience and performance + law benefits*requirements*:- 4+ years of experience in call centers sales, with at least 2 years in a managerial role.- proven track record in managing sales-driven call center environments and achieving sales targets.- strong knowledge of call centers, sales, and driving performance.- english fluent, both written and verbal.- 1 year of similar experience.- types 35 words per minute.- charismatic and influential leadership abilities.- meticulous attention to detail, and accuracy.- excellent analytical and problem-solving skills.- ability to handle confidential information with integrity.- capable of working independently and as part of a team.- can manage multiple projects simultaneously.- effective at time-management and organizational skills.- stays current with industry trends and advancements.- proficient in using computers, crm software, and other relevant tools.
*key responsibilities*:- supervise and mentor the team to ensure effective performance and development.- develop and implement strategies to drive sales growth and improve conversion rates.- conduct regular performance evaluations, provide feedback, and address any performance issues.- foster a positive and motivating work environment to enhance team morale and productivity.- monitor and analyze key performance indicators (kpis) to ensure sales targets and performance goals are met.- conduct regular sales reviews and develop action plans to address performance gaps.- manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.- ensure adherence to company policies, procedures, and compliance requirements.- optimize operational processes to enhance efficiency and reduce costs.- support and improve on quality assurance programs to ensure high levels of call handling.- address escalated customer issues and ensure timely resolution.- prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.- analyze data to identify trends, opportunities for improvement, and areas of concern.- develop and deliver training programs for new hires and ongoing development for existing staff.- identify training needs and ensure that staff receive the necessary training to perform their roles effectively.- lead and participate in projects aimed at improving call center operations or implementing new technologies and processes