*company description*
- “we’re not in the shipping business; we’re in the information business” -peter rose, expeditors founder
global supply chain management is what we do, but at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
250+ locations worldwide
- fortune 500
- globally unified systems
ensure the proper and timely billing of freight, while providing an exceptional customer service within the customs brokerage department
*key responsibilities*:
- ensure smooth and timely customs process flow.
- ensure accurate and timely client billing.
- understand all the elements of the import and export customs dlsop (desk level standard operating procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- ensure accurate and timely data entry into our operating system.
- track and trace customs files.
- verify documents received for import and export customs purposes are compliant and correct.
- ensure compliance at all times to regulations. This includes internal policies and procedures such as operational process standards (ops) and external government regulations or customer policies / requirements.
- understand department process flow, constantly looking for areas of improved efficiency.
- escalation of problems to management when necessary
- meets company standards of 52 hours training per year per employee.
- attend training classes when required.
- complete mandatory training when required.
- promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- adhere to the company’s 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary
*qualifications*
knowledge:
- good knowledge of customs brokerage process and system essential
- understanding of ocean, transcon and air documentation process
- knowledge of air, road and ocean transport
- basic accounting knowledge
skills:
- effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- pro-active, strong organizational skills
- good computer skills (excel, word, powerpoint)
- basic english
- fluent in spanish
behaviours:
- positive and willing to help attitude
- adhere to the company’s 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary
education and experience:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience