The ideal candidate should have a high tolerance for frustration, analytical skills, and a keen sense of urgency, as well as solid experience in managing service level compliance. In addition, the candidate should have experience in sql and an advanced level of conversational english. Experience in the aeronautical sector, specifically with knowledge of jeppesen, is desirable.main responsibilities:provide second level technical support, resolving complex issues efficiently.manage and ensure compliance with agreed service levels with customers.use analytical skills to identify, investigate and resolve technical issues.collaborate with other teams to quickly resolve incidents.maintain and update databases using sql.implement and manage data integrations and automations using snaplogic.document and communicate solutions and processes clearly and effectively.requirements:excellent verbal and written communication.proven experience in second level technical support.high tolerance for frustration and ability to work under pressure.excellent analytical skills and ability to solve complex problems.solid experience in managing service level compliance.advanced knowledge of sql.advanced conversational level of english.experience in the aeronautical sector and knowledge of jeppesen is desirable.assistance to office from m - f, 9 am to 6 pm, location: santa fe.soft skills:excellent communication and teamwork skills.ability to handle multiple tasks and priorities efficiently.results-oriented and ability to work autonomously.education:degree in systems engineering, computer science, or a related discipline, or equivalent experience.