Technical- three to four (3-4) years' experience providing it infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.- basic knowledge of enterprise lan and wan setups and concepts.
ability to perform smart hand activity under instruction-based activities at sites.- ability to lift / move computer equipment weighing up to 50lbs.- skilled in desk side support and pc break/fix including basic administration of windows o/s.- experience with anti-spyware and anti-virus software.- some usage knowledge of tcp/ip networking, dns, dhcp, vpn, and rdp.- smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'smart hands' capability.- ability to troubleshoot issues with systems and networks using good deductive reasoning skills.- good written and oral communications skills with clients and management as well as people skills.- ability to work with deadlines and complete tasks on-time.- preferably with an associate's degree in electronics and comptia a+ certification.- knowledge and experience of ticketing tools ( servicenow / remedy etc.
),- basic understanding and troubleshooting of mobile device management system( airwatch / xenmobile/ mobile iron etc),- basic understanding and troubleshooting for vdi, sccm/ landesk/ altris, skype for business, onedrive.non-technical- good customer management skill.- good in oral and written communication.- able to communicate in country local and english languages.- able to interact and work with customer at different levels.- self- driven and result oriented.- really passionate about the work.- table to travel to local spoke sites using own transport, public or customer transport system.- position can be positioned within a spoke site where applicable.- complete customer iso trainings within the given time frame.good to have- basic understanding and troubleshooting of apple devices and appspay: $35,000.00 - $37,000.00 per monthwork location: in person