Customer care responsibilities:
* premier customer care
* service level performance of fedex strategic business
* top tier enterprise global and regional customers support
* service analysis performance
* continuous improvement
* data analytics across multi-regional and cross operating companies’ customers
* root cause analysis
* outstanding customer experience delivery
* best practices implementation
* robust solutions offering for complex and critical situations
* eg/er business reviews preparation participation
* customer education on fedex products, services, tools, and required regulatory
* industry vertical & sme support (e.g. Life sciences, aviation, e-commerce, etc.)
* learning & development design and delivery support
* network building across functions
* customer issues anticipation & resolution
management responsibilities:
involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory and deputy management. Management responsibilities include disciplinary action up to and including dismissal.
required skills and qualifications:
* planning & organizing skills
* judgement & decision making skills
* leadership skills
* project management skills
* written & verbal communication skills
two years university/college or equivalent. Maestro certification required. Language: proficiency in english. A moderate level (3-5 years) business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.
toeic minimum 600 pts update.
about fedex:
fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
fedex is consistently named among the world’s most valuable and admired brands. Some of our recent awards include:
* 2020 fortune’s world most admired companies (14th)
* 2019 fortune’s best places to work (15th)
* 2019 forbes’s one of the “best employers for diversity”
* 2020 fedex lac included in the gptw’s best workplaces in latin america ranking (24th)
* 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
* 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
* 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* 2019 fedex uruguay selected by gptw among the 5 best companies to work for.
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