Job description summary
responsible for managing day-to-day operational processes, including but not limited to order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, gps, and systematizing updates to customers. They will also assist with customer-related inquiries as needed.
job description
major accountabilities
1. manage day-to-day operational processes, including scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, gps, and systematizing updates to customers (i.e. batch release, delivery updates, system-specific site onboarding, and other activities).
2. complete manual data entry.
3. support select process improvement activities associated with customer service operations.
4. as applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to team leads.
5. assist with customer-related inquiries based on customer needs/demand.
6. adhere to all applicable working practice documents (wpds), work instructions (wis), and compliance guidelines.
7. ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break.
8. this position will require holiday support for the cs team.
ideal background:
education:
bachelor's degree desired.
languages:
fluent english, other languages desirable.
location:
this role will require a specific number of days to be in office in mexico city located in insurgentes sur.
experience:
* 1+ years of progressive business experience in the biopharmaceutical industry with a broad understanding of pharmaceutical sales, marketing, customer, and patient services.
* ability to manage multiple projects and consistently meet deadlines.
* strong interpersonal and time management skills, and an ability for productive collaboration across varying departments.
* detail-oriented problem solver who can make clear-headed decisions while under pressure.
* experience with systems enabling program end-to-end program operations, including but not limited to customer-facing digital portals, internal case management platforms as well as production planning and financial billing/invoicing tools.
* proficient in powerpoint and excel, and telephony.
* potential shifts: 4 am - 1 pm or 5 am - 12 pm (to be adjusted according to time changes in the us).
* this role will support monitoring and logistics operations in et, start shift will vary.
skills desired:
bom (bill of materials), business networking, business scenario planning, change control, efficiency, erp systems, flexibility, general hse knowledge, including gdp, inventory management, knowledge of gmp, master data, material requirements planning (mrp), order management, product distribution, risk management, scheduler, supply chain, supply-chain management, supply management, supply planning, transportation, warehouse management.
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