This isn’t a typical customer experience role. At manukora, we focus on creating personalized, meaningful connections that reflect the premium quality of our brand. As a customer experience associate, you’ll be the first point of contact for our customers, embodying our values of empathy, care, and professionalism. Whether resolving inquiries across email, chat, or phone, your goal is to deliver a delightful customer journey that exceeds expectations.
you’ll also be on the front line of things going on in the marketing department, operations, and product innovation, providing feedback from customers to the wider team. The customer experience team is the beating heart of manukora and a great foundation for learning a deep breadth of customer, marketing, and operations skills with a global team. This full-time remote role operates within us time zones.
role overview:
this isn’t a typical customer experience role. At manukora, we focus on creating personalized, meaningful connections that reflect the premium quality of our brand. As a customer experience associate, you’ll be the first point of contact for our customers, embodying our values of empathy, care, and professionalism. Whether resolving inquiries across email, chat, or phone, your goal is to deliver a delightful customer journey that exceeds expectations.
you’ll also be on the front line of things going on in the marketing department, operations, and product innovation, providing feedback from customers to the wider team. The customer experience team is the beating heart of manukora and a great foundation for learning a deep breadth of customer, marketing, and operations skills with a global team. This full-time remote role operates within us time zones.
your responsibilities:
* be the hero our customers need: serve as the first point of contact via email, chat, and phone, solving problems with urgency, empathy, and a can-do attitude.
* create connections: build genuine relationships by delivering warm, personalized support that aligns with manukora’s premium brand values.
* think like a detective: proactively identify barriers in the customer journey and collaborate with cross-functional teams to implement creative solutions.
* turn insights into action: analyze customer feedback to spot trends and provide actionable recommendations to improve the experience.
* bring our brand to life: represent manukora’s voice with care, positivity, and a solutions-focused mindset at every touchpoint.
* provide feedback across departments: share insights on innovation, marketing messaging, paid ads, and product development with the wider team.
* drive loyalty: execute customer experience initiatives that foster long-term engagement and love for our brand.
* master the juggle: manage daily workflows efficiently, ensuring you meet engagement kpis while delivering consistently excellent service.
* own the outcome: proactively report and escalate issues to ensure quick resolutions and continuous improvement.
* grow with us: stay curious and continuously develop your skills, embracing opportunities to grow as part of a fast-paced, innovative team.
* be ready to dive in: assist the customer experience manager with special projects and ad hoc tasks as we scale and evolve.
qualifications:
* a passion for delivering exceptional customer experiences—you thrive on making people happy.
* a proactive, solutions-focused mindset with strong problem-solving skills.
* customer service experience is a plus, but hunger to learn and grow matters more than your resume.
* a desire to learn about manuka honey and the broader marketing and operational aspects of a growing dtc business.
* 100% fluency in english with excellent written and verbal communication skills.
* a friendly, approachable demeanor and an empathetic approach to phone support.
* a “get it done” attitude with the ability to think creatively under pressure.
* self-motivated, organized, and skilled at managing multiple communication channels.
* comfortable with technology—experience with shopify, gorgias, or similar platforms is a bonus but not required.
* availability to provide support on weekends and during early usa (est) morning hours to ensure timely responses.
* a love for health, wellness, or sustainability is a wonderful plus!
customer experience mission
at manukora, our mission is to deliver the best honey on the planet, and our customer experience team is at the heart of this promise.
we believe that exceptional customer service is more than just solving problems—it’s about building meaningful relationships with our customers. Every interaction should reflect our core value of nurturing relationships and contribute to a delightful, seamless experience.
as a customer service associate, your role is vital in fulfilling our commitment to quality. You’ll ensure every customer receives not only a great product but also an exceptional journey—from timely delivery to thoughtful support. By putting the customer experience at the forefront of everything you do, you’ll help us create a community that trusts, values, and loves manukora.
this isn’t just a role—it’s an opportunity to be the face of a brand that believes in excellence, care, and the power of connection. If you’re passionate about creating memorable experiences and being part of a mission-driven team, we’d love to have you join us.
why join manukora?
* join the #1 mānuka honey brand in the u.s. and play a key role in company growth and shaping exceptional customer experiences.
* gain world class experience in a usa dtc marketing team.
* work for a purpose-driven company that champions sustainability, nurtures meaningful relationships, and values continuous improvement.
* contribute to a fast-growing, dynamic team where operational excellence and professional development are at the forefront.
ready to join us? email your resume to marlen@manukora.com along with a brief explanation of how you embody exceptional customer service and why you're the perfect fit for this role. Applications via linkedin won't be considered—we value direct, thoughtful connections!
seniority level
* entry level
employment type
* full-time
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