*tech support agent monday friday*:
troubleshooting specialist
job scorecard
purpose
serves consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and providing service parts.
Key responsibilities
- assist consumers on inbound calls with general inquiries, trouble shooting and warranty replacements
- input complete and accurate information on zendesk (ticketing system)
- follow up on customer issues by e mail, phone or chat
- provide service parts and follow up delivery
skills, traits & competencies
- attention to detail
- multi task
- assist demanding customers
- problem solving
- time management