Who we are.we are a team of passionate experts with a clear ambition: applying digital technology toadvance what mattersfor our clients and society.together we createreliable and responsive digital foundationsfor the world's businesses, institutions, and communities.learn more on advancing what mattersdelivery directorjob overview: the single accountable delivery orchestrator and leader for integrated services delivered to their client.
applying execution discipline to ensure control and predictable results on client service quality, compliance & security, cost management, and capabilities building.
this role involves managing delivery of contracted services through atos operations teams and external contractors/vendors, implementing service delivery processes that meet business needs and service level agreements (slas), ensuring a high level of customer satisfaction and driving continuous improvement in service delivery.key competencies:customer focus: deeply understands client needs and ensures services are aligned to meet those needs.financial acumen: clear understanding and alignment of service delivery items, their costs and corresponding revenue.strategic thinking: aligns service delivery strategies with client business goals.change management: capable of leading the team and clients through changes in processes, technologies, or organizational structures.communication: clearly and effectively communicates with clients and stakeholders at all levels.performance management: sets clear performance expectations for the team and provides regular feedback.what will make you successful/or "your x factor":sdm experience: + 7 years of experience as sdm on large global accounts in the areas of infra apps (middleware / database / mainframe) with seasoned experience on finance management, customer relationship management, transformation & innovation and service delivery.technical knowledge in the areas of:mainframe (z/os, cics, ims, db2, idms, storage & virtual tape, batch, acm)os2 – tailored account processing applicationscm – java application code managementmiddleware – was, jws, iib, iis, jboss, mqdms – filenet, rightfax, adobe experience mgr.database – oracle, sql, db2, change data capture (cdc), striim, oracle exadata, informaticayour expertise:bachelor's degree in engineering, computer science, information system or related disciplineitil foundation certified, citp or other professional body qualification.demonstrate personal integrity, strong work ethic and confidentiality.communication: ability to communicate effectively with people at all levels using fluent english.#j-18808-ljbffr