*level*: senior*reports to*: service delivery director*travel required*: travel not requiredwill this hire need to report to a specific location?
yes, you must report in person to a particular area.
*must-haves*:- 18+ months of experience overseeing a big account of at least 300 ftes (as an account or operations manager).
telco or banking accounts preferred- must be flexible w/working on site (it is a brick-and-mortar position)- b2 english required- must be a detailed-oriented personseeking an attentive and goal-oriented person to join as an account manager.
we are a group of driven and hard-working individuals.
if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
*managers in this role get to*:*strengthen relationships*:- establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
*impact the bottom line*:- produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
*improve the company*:- make recommendations to enhance processes and boost ease and efficiency.
*define companys reputation*:- oversee and manage performance and service quality to guarantee customer satisfaction.
*empower the workforce*:- determine training needs to equip staff with fundamental skills and knowledge.
*qualifications*:- 18+ months of experience overseeing an operation of at least 300 ftes (as an account or operations manager)- availability to work in a brick-and-mortar position- strong analytical skills be able to interpret data, identify trends, and make suggestions for improvements- demonstrated leadership skills; be able to take the lead in making improvements and resolving issues- ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner