*primary responsibilities*
- evaluate and recommend new technology as it relates to the end user.
- provide it operational support by resolving incidents, requests, and problems associated with various it systems.
- jamf / sccm package creation administration and support.
- interface with other core services teams to solve complex issues.
- create / maintain support solutions and documentation for service desk.
- ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, it staff, vendors, customers, etc.
- aid technical staff leads on large complex projects.
- responsible for upholding f5's business code of ethics and for promptly reporting violations of the code or other company policies.
- performs other related duties as assigned.
*knowledge, skills and abilities*
- administrator-level knowledge of client management systems: configuration manager, jamf, and microsoft intune.
- advanced troubleshooting capabilities of windows 10 and macos clients.
- working knowledge of directory services (ldap, aad, ad) and m365 stack.
- proactively automate, streamline and simplify engineering processes and routine tasks.
- operates under mínimal direction.
- good problem analysis and solving skills: ability to fix a complex issue down to potential contributing components, identify root case if possible or collect supporting evidence for customer concern.
*qualifications*
- bachelor's degree in computer science, or related field or equivalent work experience in a technical field related to information technology that demonstrates technical competency
- minimum of two (2) years as desktop support analyst or equivalent
- show us 3+ years of strong customer service experience
*certifications preferred*:
- comptia (or similar) certifications are preferred such as a+, security+, and network+
- jamf certifications are preferred such as jamf 100 or greater
- microsoft certifications are preferred such as m365 certified: modern desktop administrator associate or greater
- kcs practices certification is helpful
*our values*:
at f5, we live and breathe our core values; excellence, integrity, teamwork, customer dedication, profitable growth, innovation, employee success, and diversity.
we help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun!
tipo de puesto: tiempo completo
salario: $25,000.00 - $45,000.00 al mes
beneficios:
- aumentos salariales
- descuentos y precios preferenciales
- días por enfermedad
- horarios flexibles
- opción a contrato indefinido
- programa de referidos
- seguro de gastos médicos
- seguro de gastos médicos mayores
- seguro de vida
- trabajar desde casa
- vacaciones superiores a las de ley
- vales de despensa
- vales de restaurante
horario:
- turno de 8 horas
consideraciones ante el covid-19:
uso obligatorio de cubrebocas, horario hibrido
experiência:
- atención al cliente: 3 años (deseable)