About us:epicor software corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.about the role:based in our support centre, located in monterrey, mexico, our support organization is strongly customer focused and comprised of highly skilled and well-motivated support analysts. Your primary job function is to provide technical support via phone/email/chat:what you’ll do:respond to client calls in a professional manner, providing appropriate solutions and advice.interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.ensure service quality levels are maintained and adhered to.ensure all issues are handled in a timely manner.review outstanding issues, ensuring clients are kept informed of progress.attend relevant epicor product training courses, in-line with our internal certification scheme.what you need to succeed:fluent (written and spoken) in english.degree in manufacturing-related fields (industrial engineering, mechanical engineering).demonstrated expertise in meeting business needs with technology solutions.erp knowledge highly advantageous.minimum of three years related experience (preferred but not essential).customer service experience will be valued.additional skills that could set you apart:manufacturing / technical skills.exposure to production environment, understands manufacturing concepts, terminology, processes, procedures, and operations will be valued.knowledge/exposure to computerized manufacturing planning and control (mpc) will be preferred.excellent verbal communication skills.service-oriented with ability to prioritize tasks in a stressful environment.strong skills for analysis, troubleshooting, and problem-solving.ability to work independently with minimal supervision.willingness to learn and explore new technologies.why you should click “apply”:in a role like the manufacturing support analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.job type: full-time, indefinitesalary: $25,000.00 - $28,000.00 per monthbenefits:referral programmedical expenses insurancemajor medical expenses insurancelife insuranceadditional vacation or paid leavefood voucherswork schedule:8-hour shifteducation:completed bachelor's degree (preferred)experience:technical support: 1 year (mandatory)manufacturing processes: 1 year (mandatory)distribution process: 1 year (mandatory)customer service: 1 year (mandatory)language:advanced english (mandatory)work location: on-site
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