.the global commercial reporting & analytics (gcr&a) team provides scalable delivery of services across omnichannel and commercial reporting capabilities.
these services not only introduce new capabilities but also seek to drive improvements in operational costs by using shared service capabilities for 50+ sales and marketing companies.it is imperative that gcr&a team focuses on optimizing our delivery models, digital, automation, driving efficiencies that impact timelines and costs and quickly scale standard processes for the benefit of the commercial business.
this team is also accountable for excellent execution which underpins the core commercial marketing activities in omnichannel and commercial reporting and ability to inform on performance.
a key challenge will be ensuring that the offshore omnichannel reporting delivery team is operating in an optimized manner.
*responsibilities*the manager, omnichannel reporting delivery reports to the director, gpo omnichannel reporting within the gcr&a team.
the manager is responsible for the delivery across the entire catalog of reports developed by gco for the omnichannel delivery model that include but are not limited to omnichannel campaign, channel & activity reporting, customer journey reporting, and objectives & key results (okr) reporting.
the manager ensures that partners' key reporting requirements are met, and that reports are delivered in an efficient, timely, and high-quality manner by the offshore omnichannel reporting delivery team.the manager must be a leader with vision that combines collaboration skills, business acuity and cultural awareness to work across departmental lines to optimize reporting calibrations and ultimately ensure gco delivered reports can be effectively applied for commercial decision-making