*location: zona rio, tijuana, mexico*
*company: bpo technologies*
*hours: 9 am to 6 pm mon - fri, sat 8 am to 12 pm*
*compensation: mxn 30,000 to 50,000*
*about us*:
bpo technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions.
we leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future.
we pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence.
our dynamic team values collaboration, integrity, and performance.
if you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.
*job overview*:
the sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized.
this role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.
*requirements*:
- 4+ years of experience in call centers sales, with at least 2 years in a managerial role.
- proven track record in managing sales-driven call center environments and achieving sales targets.
- strong knowledge of call centers, sales, and driving performance.
- types 35 words per minute.
- high level of speaking and writing in english
- strong leadership and team management abilities.
- excellent analytical and problem-solving skills
- strong persuasion and negotiation skills.
- high level of attention to detail and accuracy.
- effective communication skills, both written and verbal.
- ability to handle confidential information with integrity.
- self-motivated with a positive attitude and a strong work ethic.
- capable of working independently and as part of a team.
- ability to work in a fast-paced environment and handle multiple tasks simultaneously
- utilizes organizational and time-management skills.
- stay current with industry trends and advancements.
- proficient in using computers, crm software, and other relevant tools.
*key responsibilities*:
- supervise and mentor the team to ensure effective performance and development.
- develop and implement strategies to drive sales growth and improve conversion rates.
- conduct regular performance evaluations, provide feedback, and address any performance issues.
- foster a positive and motivating work environment to enhance team morale and productivity.
- monitor and analyze key performance indicators (kpis) to ensure sales targets and performance goals are met.
- conduct regular sales reviews and develop action plans to address performance gaps.
- manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
- ensure adherence to company policies, procedures, and compliance requirements.
- optimize operational processes to enhance efficiency and reduce costs.
- support and improve on quality assurance programs to ensure high levels of call handling.
- address escalated customer issues and ensure timely resolution.
- prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
- analyze data to identify trends, opportunities for improvement, and areas of concern.
- develop and deliver training programs for new hires and ongoing development for existing staff.
- identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
- lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
- coordinate with other departments to ensure alignment and support for project goals.
*preferences*:
- degree in business administration, management, or a related field.
- relevant certifications (e.g., six sigma, pmp).
- proficiency in call center software and crm systems (e.g., salesforce, zendesk).
*what we offer*:
- competitive salary and benefits package.
- opportunities for professional development and career growth.
- a supportive and collaborative work environment.
bpo technologies is an equal opportunity employer.
we celebrate diversity and are committed to creating an inclusive environment for all employees.
tipo de puesto: tiempo completo
sueldo: $25,000.00 - $50,000.00 al mes
pago complementario:
- bono mensual
tipo de jornada:
- turno de 8 horas
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial