Qualitative and quantitative research specialistnew job description overviewthe advisors research center (arc) team is looking for a research manager to drive our customer experience strategy forward by consistently innovating and problem-solving.about the roleperform end-to-end research (qualitative and quantitative):do briefing sessions and scoping research projectsdesign research instruments: screeners, questionnaires and moderation guides, among others.scripting and data processingmoderation of in-depth interviews and focus groupsanalysischarting and reportingoral presentationsabout yousenior level of qualitative and quantitative research experienceproject management expertisesoft skills related to a managerial position: ability to negotiate, strong analytical skills and team workkey responsibilitieslook at everything through the eyes of the customer and see their need for an easy and profitable lifehave a clear mission that focuses on the attention of the customer's need above your owncontinually look at the market and competition to see what is happeninggo out of your way to get close to the customer in order to find out what their needs are and how a product or service can helplook for complementary products or services that can also help the customeridentify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the teambe skilled at explaining technical problems succinctly and clearlybe a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholderscyber security responsibilityevery person working for, or on behalf of, mastercard is responsible for information security. All activities involving access to mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:abide by mastercard's security policies and practices;ensure the confidentiality and integrity of the information being accessed;report any suspected information security violation or breach, andcomplete all periodic mandatory security trainings in accordance with mastercard's guidelines