One park financial (opf) is a fast-growing fintech(financial technology) company headquartered in coconut grove, florida.
opf connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they need to take their business to the next level.we want to work with high-performing badasses that will play an integral part in our expansion of the company.
we understand one thing: it all comes down to working with the right people and enabling them to do what they do best.as an it support analyst you are responsible for:- provides intermetiate level support to end users for windows users (active directory).- windows server support.- linux server support (red hat & debian).- voip support: sip & asterisk.- office365 & exchange support.- firewall support (watchguard).- wired and wireless network infrastructure support.- conducts support and troubleshooting for the technology areas, including voice, wan, lan, pc, laptop, printer, password resets, printers, etc.- interacts with network services, systems development, server services, security administration and planning/compliance to identify and correct core problems- simulates or recreates user problems to resolve operating difficulties- maintains system utilization reports and works with on-time performance to monitor and report technology related- tracks system outages on daily basis- maintains help desk knowledge base and interact with technicians to keep information accurate- provides training and guidance to less experienced team members- handles problem that other team members are unable to resolve- processes technology requests for installs/adds/moves/changes- reviews problem tickets and change tickets to ensure service levels are being maintained- assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems*requirements*:- computer engineer degree preferred and/or certifications + experience.- certifications: minimal: a+ or microsoft desktop support, plus: network+, server+, security+, ccna, ccnp, microsoft mcse /mcsa- windows server & active directory experience- exchange or office365 support experience- strong networking skills (ccna or network+ certifications a big plus)- voip and asterisk knowledge- contact center environment experience a plus- preferred, accepted: fortinet, cisco, sonicwall)- effective communication skills (english and spanish)- 2+ years help desk experience- 2+ years in troubleshooting experience with network and windows active directory environments- strong interpersonal, written and verbal communications skills- salesforce experience a plus- ability to multi-task in a stressful environment- strong problem-solving and analytical skills