At sap, we enable you to bring out your best.
our company culture is focused on collaboration and a shared passion to help the world run better.
we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
hybrid role - requires office days in mexico city or monterrey summary sap enterprise cloud service is a public and private cloud managed services provider.
within ecs technical operations, the basis technology unit is responsible for 24x7 application support and services along with adopting newer technology and automation to ease day-to-day operations.
expectations and tasks as an operations specialist, you are responsible for:
ensuring day-to-day quality service delivery.defining and tracking various service kpis and slas.de-escalating running escalations.working towards automating various day-to-day operational tasks.planning, setup, implementation, and operation of sap technologies to achieve ambitious slas.handling the on-call duty.process improvement on daily operational activities.driving projects and programs.coordinating and orchestrating work between teams.strong collaboration with other units within and outside ecs units.preferred skills 10+ years' work experience in infrastructure and basis administration.10+ years' experience in service delivery in global teams.experience in handling the managed service delivery model.managing operations and a 24/7 delivery unit.understanding and working experience in sla/kpi tracking.familiarity with itil concepts of service management and root cause analysis.understanding of hyperscaler concepts.working experience in a global team with 24/7 support.de-escalation experience on it incidents and requests.management of multiple activities requiring cross-team coordination.nice to have itil certification.executive reporting experience.able to communicate successfully at different levels of the organization.about the team current team size of 25 people.global team spread across mexico and india.diverse and varying levels of expertise in the team.combination of technical and operational delivery experts.bring out your best sap innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
originally known for leadership in enterprise resource planning (erp) software, sap has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
we win with inclusion sap's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
sap is proud to be an equal opportunity workplace and is an affirmative action employer.
eoe aa m/f/vet/disability: qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
requisition id: 412793 | work area: information technology | expected travel: 0 - 10% | career status: professional | employment type: regular full time | additional locations: #li-hybrid.
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