Responsible for contacting clients with overdue accounts to secure the settlement of the account.
also they do preventive work to avoid future overdues with accounts that have a high exposure.
an account protection specialist will be focused in detecting, preventing and stopping possible losses for our organization through account analysis and charge validations.
also, responsible for pproving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis in order to prevent possible fraud.
*qualifications*:
- fully bilingual (advanced english) and adaptability different communication styles
- regulation and policy knowledge, understanding and complying.
- digital dexterity: navigate between screens, system knowledge, outlook, office, etc.
- high analysis capacity and risk evaluation
- adaptability and flexibility to work in dynamic environments
- highly committed
- excellent writing and verbal communication skills
- schedule flexibility
- detailed oriented
- ability to work under pressure
- proactivity
- excellent customer service
we offer:
- monthly base salary
- excellent performance bonus
- schedule: 40 hours a week
- 2 days off per week
- paid training
- casual dress code
- 20 day christmas bonus
- 11 vacation days
- 9% food tickets per month
- 9% saving bonus per month
- restaurant tickets per month
- major and minor medical expense insurance
- offices located in a safe and easy to reach location (located 4 blocks away from san antonio (line 7) and mixcoac (line 12) subway stations
tipo de puesto: tiempo completo
salario: $17,000.00 - $18,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- aumentos salariales
- descuentos y precios preferenciales
- estacionamiento gratuito
- programa de referidos
- seguro de gastos médicos
- seguro de gastos médicos mayores
- seguro dental
- seguro de vida
- vales de despensa
- vales de restaurante
tipos de compensaciones:
- bono de productividad